Privacy statement
Gold Line Telemanagement Inc.,
together with its related companies and affiliates (collectively “Gold Line”) is
committed to the highest standards of protection for
the personal information and privacy of its customers. As part of this commitment,
Gold Line® has adopted a privacy policy in line with the requirements of the Personal
Information Protection and Electronic Documents Act. By accessing this website and/or
engaging the services of Gold Line, the user expressly consents to the collection,
use and/or disclosure of personal information in accordance with the Gold Line Privacy
Policy which may be viewed by clicking on the indicated link.
Privacy police
Personal information that is collected by Gold
Line includes information about an identifiable individual such as the individual's
name, address, e-mail and telephone number as well as their financial information
(like account or credit card numbers). Although personal information will be predominately
collected from the individual, personal information may also be obtained with the
consent of the individual from other sources (i.e. credit bureaus, financial institutions,
etc). Nevertheless, any information obtained from such other sources will be subject
to Gold Line's privacy policy as if the information originated from the individual
him/herself. General contact information is used to send products, information,
fulfill orders or get in touch with users, if necessary, to solve problems. Financial
information is used to check the user's qualifications and bill the user for products
and services ordered by the user.
(a) Linked Sites and Affiliates:
Personal information collected from Gold Line's
affiliates, agencies and related institutions may also be combined with information
obtained online at Gold Line's website or at any of Gold Line's customer service
centres. Personal information collected may also be transferred both domestically
and internationally to enable Gold Line to more effectively manage its customer
information and to provide more efficient service tailored to the unique needs of
its customers.
(b) "Cookies":
Gold Line uses "cookies" to electronically collect information about
the individuals who access the Gold Line website. Information collected via "cookies"
includes the response rate to banners that appear on our site, the service provider
of the individuals accessing the site as well as their browser type (e.g. Netscape,
Explorer, etc), and other statistical information regarding your usage of our services.
Such information allows Gold Line to assess the effectiveness of certain promotions
and special offers available on the Gold Line website and to further accommodate
the site to better suit the needs of the individuals who use it and help us improve
the services available.
(a) By Gold Line:
Personal Information collected by
Gold Line will be used to deliver services provided by Gold Line to its customers,
verify customer identity, ensure proper billing information and measure customer
interest in various services. Personal information may also be used by Gold Line
or its affiliated or related companies to contact the customer about special offers
or promotions that may interest the customer.
Except as provided herein, Gold Line
will not collect, use or disclose any personal information without first obtaining
the consent of the individual customer to such collection use and disclosure. Gold
Line will make every reasonable effort to ensure that the individual is advised
of the purposes for which the personal information will be used. Further, Gold Line
will only use the personal information for the purposes for which it was originally
collected.
Except as provided herein, Gold Line
will never use personal information
collected for a purpose other than the one under which it was originally collected
without first obtaining consent of the individual for such alternate use. Furthermore
Gold Line will not release any personal information of a sensitive nature (i.e.
gender, race, nationality, etc.) without the express consent of the individual to
such release.
(b) Disclosure to Third Parties:
Except as provided herein, Gold Line
will not share the personal information of
its customers with third parties except where such disclosure is consented to and
except where such disclosure is necessary in responding to the customer's request
for products or services. In such cases and where ever possible Gold Line will request
consent to third party disclosure at the time the personal information is collected.
(c) Disclosure required by law or under special circumstances:
Gold Line will access,
collect and/or disclose personal information where required to do so by law pursuant
to a search warrant, court order or other valid legal request, or under special
circumstances where there exists a good faith belief that such access, collection
and/or disclosure are warranted. Examples of such special circumstances of collection
and disclosure include medical or security reasons. Gold Line may also disclose
personal information to collection agencies for the purposes of collecting on accounts
owing to Gold Line.
Any
individual may withdraw consent at any time, subject to legal or contractual restrictions
and reasonable notice. The individual will be informed of the implications of such
withdrawal on services provided by Gold Line or its affiliates as applicable.
Gold Line strives to keep the personal information
of its customers accurate, up-to-date and complete for the purposes for which it
is to be used. In this regard Gold Line customers can access their personal information
at any time by contacting Gold Line's Customer Service and submitting a written
request for such access. Gold Line will provide the individual with particulars
as to the disclosure of his/her personal information and shall provide the individual
with access to that information. The individual will be able to challenge the accuracy
and completeness of the information and have it amended as appropriate.
To gain
access to personal information held by Gold Line the individual making the request
will be required to provide sufficient information to permit Gold Line to provide
an account of the existence, use and disclosure of the personal information. In
particular, verification of identity by user identification or password will be
required before access to personal information is granted.
Protection of personal information
is of paramount importance to Gold Line. As such Gold Line has implemented security
safeguards to protect personal information against loss, theft, and unauthorized
access, disclosure, modification or use. Such safeguards include:
- restricted access to offices and records;
- security clearance measures and limited access on a "need-to-know" basis; and
- use of passwords and encryption for access to records;
Access to personal information
by Gold Line employees is restricted to that which
is necessary to perform their duties. Gold Line employees are aware of the importance
of maintaining the confidentiality of personal information and are committed to
that end.
Any personal information collected
by Gold Line shall be retained only
as long as necessary for the fulfillment of the purpose for which it was collected.
Personal information that is no longer required to fulfill the identified purpose
will be destroyed, erased or made anonymous. Gold Line will take all reasonable
care in the destruction of or disposal of personal information to prevent unauthorized
parties from gaining access to the information.
We do not provide content
on our Websites which are intended to attract or encourage the participation of
children. We do not solicit or knowingly accept information from persons under the
age of 18.
As part of Gold Line's
commitment to protection of its customers' personal information and privacy, Gold
Line welcomes comments, concerns and feedback regarding its adherence to its Privacy
Statement. Gold Line is committed to addressing and resolving in a timely manner
any complaints or inquires about our policies and practices relating to the handling
of personal information. Accordingly, any complaints or inquires should be directed
to:
By email:
support@glmobility.com
By mail:
Gold Line Telemanagement Inc.
180 West Beaver Creek Rd.
Richmond Hill, Ontario L4B 1B4,
Canada.
All complaints received by Gold
Line will be investigated and if justified, Gold Line will take the appropriate
measures, including if necessary, amending its policies and practices, to resolve
the complaint.
Gold Line® is a registered trademark of Gold Line Telemanagement Inc.