What is GLMobility SIM card service?
GL Mobility is the best choice for talking freely from country to country using one mobile phone number. It can be used in more than 130 countries. Customers save more than 85% on their long distance calling and roaming charges.
How much does this service cost?
We provide a flat incoming and outgoing NO roaming fee of 89 cents/minute in over 80 countries calling to US and Canada with no additional charge. Click
here for more rates.
Is it the same as my present SIM card?
The GLMobility SIM card offers the lowest rates when making and receiving international calls. With GLMobility you can make and receive calls in over 130 countries without incurring high roaming fees. Other SIM cards are country specific, only allowing you to make and receive calls within one country which means that you will incur high roaming and long distance charges when you call to and from other countries.
Is it similar to a calling card?
No GLMobility SIM card is inserted into your mobile phone when you travel abroad and offers you the lowest rates on your incoming and outgoing international calls.
How will it save me money?
GLMobility SIM card offers you no roaming fees in 80 countries and low cost roaming outside of those countries. Our service will reduce your mobile phone bill by up to 90%.
Where can I use the GLMobility service?
The GLMobility SIM card can be used in over 130 countries around the world. Click
here for the list of countries where the service is available.
Can I keep my GLMobility SIM card and use it again?
Yes, you can reuse your GLMobility SIM card for as long as you wish. Once you setup your account on www.GLMobility.com, the mobile number associated with your SIM card will never expire. When you place a call, the system will notify you of your current account balance. Use your credit card to recharge your account whenever the balance is low or depleted. You can also set the auto recharge feature to reload your account automatically.
Can I text to any country in the world through GLMobility SIM card?
Yes you can text messages according to your phone’s user manual worldwide.
Do I have to change my current mobile phone number?
You have two choices:
- Keep your current phone number and forward your calls to an alternative mobile phone that has the GLMobility SIM card.
- Replace your current SIM card with a GLMobility SIM card which comes with a North American toll free phone number.
**If you need further assistance forwarding calls from your current mobile phone, contact your mobile phone service provider.
Do I have voice mail?
Yes, the voice mail system has all the standard voice mail features available on your mobile phone.
Will my GLMobility SIM card support different networks in different countries?
Yes the card supports networks in more than 130 countries worldwide.
How do I activate my GLMobility SIM card?
The GLMobility SIM card is 3G capable and works on a wide variety of phones available in the market today.
- - You need to have an unlocked GSM phone.
- - Insert your GLMobility card in your phone
- - Switch on the mobile phone and enter PIN code (if requested) to start the phone service.
How do I place calls?
You can make calls by following the steps below:
- Dial the destination number.
Canada & USA: 001 + area code + phone number
Other destinations: 00 + country code + area code + phone number
- Press "Send". You will see "Wait for call" message on your screen.
- Answer your phone when it rings.
- You will hear the number of available minutes for your dialed destination calculated through your account balance.
- Wait for the ringing and your called party to answer.
- Talk!
How do I receive calls?
Calls are received the same way as all other mobile phones and SIM cards.
How do I manage my online GLMobility account?
You can login to your account on www.GLMobility.com at any time and from anywhere worldwide. All you need is an internet connection.
How do I check my balance?
You can check your balance either through your phone or using your account on www.GLMobility.com. To check through your phone, simply follow the steps below:
- Dial 099
- Press "Send"
- The balance will appear on screen
How do I recharge my GLMobility account?
Simply use one of the methods below:
- - Purchase a recharge card from our website or an authorized dealer and add the time to your account using your phone
- - Purchase additional calling airtime through our convenient recharge option available online. You can set up the auto recharge feature in several ways and never worry about running out of airtime again!
Who can I call when I need assistance?
Our Toll-Free 24 hours 7 days a week customer support will always be available to you anywhere in North America. Our professional staff and technical support teams will assist you and attend to your needs at all times. We provide efficient, expert and friendly support to ensure immediate service recovery if problems occur.
For our customers calling from international destinations to our customer service long distance rates will apply.
Do you have an online help support system?
Yes we have an online – live help support system to answer your questions.
What is a "locked" mobile phone?
A locked mobile phone is one in which restrictions have been put in place so the user can only connect to certain service providers' networks. Usually, this service provider is the one you have purchased your current mobile phone plan from.
How do I know if my mobile phone is locked?
When you insert your GLMobility SIM card into your phone you will get any one of the following messages on the screen AFTER entering the PIN:
How can I unlock my mobile phone?
You can ask your operator for an unlock code, which he is obliged to give you, though conditions and charges may apply. Alternatively you can unlock it yourself by taking your phone to an independent phone shop or by trying one of the independent unlocking websites.
What happens if I am overseas using my GLMobility SIM card and my account has the proper balance, but I still cannot make calls from my mobile phone?
Make sure you have followed the steps described in our “How to use section?”. If you followed all the steps correctly and you are still experiencing difficulties with your card, please contact our customer service number.
What if my mobile phone or GLMobility SIM card does not work?
If you followed all the steps correctly and you are still experiencing difficulties with your card, please contact our customer service number.
What is the coverage that GLMobility offers?
The GLMobility SIM will work in over 130 countries. For details please visit our
“Coverage” page on the website.
Does the cost specified for each package include the shipping cost?
The cost mentioned is for the GLMobility SIM card, the North American toll free phone number, the first year of your network maintenance fee, and your start-up credit amount. Your shipping cost will be calculated and added depending on location.
Can I use my SIM with any mobile phone?
The SIM is compatible with all international GSM unlocked phones. You should be able to use the SIM with any international GSM unlocked quad band phone.